Support
How to use a Hilt Kiosk
How do I Buy/Sell Cryptocurrency at a Hilt Kiosk
You need a mobile phone!
You need a digital wallet to store your Crypto Coin fortune. You can use any third party wallet and you can get those for free if you search for Digital Wallet in your IOS or Android app stores.
If you want to be a playa and buy/sell $1900 or more in Crypto Coins over a 24 hour period you must be verified first and provide your valid identification in either the form of a USA Drivers License or USA only Passport. You can do that directly by becoming a member of our FREE HILT CLUB at https://www.hiltventures.com/hilt-club/.
Select the specific Cryptocurrency Coin Buy/Sell option at your nearest Hilt kiosk
To Buy:
a. Scan your hot wallet QR code from any third party digital wallet from your mobile device.
b. Insert the cash bills (min. $20).
c. Confirm the transaction by looking in your wallet and seeing your Crypto Coin fortune.To Sell:
a. Select the amount of cash you would like to withdraw (min. $20).
b. Scan the QR code and send us coin from your wallet address using your digital wallet from your mobile device.
c. After receiving a text from us that your cash is ready to dispense, select DISPENSE to collect your cashVERY IMPORTANT: FOR SELLERS OF COIN WHO ARE THINKING THAT THE CASH WILL INSTANTLY FLOW INTO YOUR WAITING ARMS. To verify your coin, the Blockchain (not us) may take up to 30 minutes to confirm your Crypto Coin is real (hopefully more like 10-15 mins). So while you are waiting for this confirmation to get your cash, enjoy a fine beverage or tasty food item at our partner location and chill. ALSO make sure your fees are set to HIGH on your digital wallet settings if you want the transaction to be completed quickly on the Blockchain. Yes there are fees on your digital wallet that those pesky Miners on the Blockchain to verify your coin is the real deal(again not us).
ANOTHER VERY IMPORTANT ITEM: WHERE TO GRAB YOUR CASH AT THE KIOSK. When you get notified on your phone that the Blockchain has verified your coin and your cash is ready, hit the Redeem button on our kiosk and then look down below to the slot on the lower half of the machine. That is where you cash will dispense.
Which payment methods do Hilt Kiosks accept?
The Hilt Kiosks accept and dispense only $USD or aka cash.
What denominations/bills do Hilt Kiosks dispense and accept?
We currently dispense cash for coins that you sell to us in denominations of $20 and $100 bills.
If you are buying coins from Hilt, we accept all denominations including $1s, $5s, $10s, $20s and the $Benjamins.
Are languages other than English supported at a Hilt Kiosk?
English, Spanish, Chinese, Korean and Japanese
Locations
How do I find a Hilt Kiosk location?
a) SCAN THIS QR CODE to bring you automatically to https://www.hiltventures.com/kiosk-locations or just go to our website and at the top right-hand corner of the screen click 'Locations'. This will bring up a complete list of all Hilt Kiosk locations. Just find your city and pick a kiosk closest to you!
OR
b) Go to the COIN ATM RADAR website at https://coinatmradar.com/operator/645/hilt-bitcoin-atm-operator/. This will bring up a complete list of all the Hilt Kiosks kiosks near you.
Join the Hilt Club
How do you become cool? Go to https://www.hiltventures.com/hilt-club/ on our website or click on 'Hilt Club' at the top right corner of the screen.
Begin the verification process and enjoy the perks of the coolest club around:
Discounted Transaction fees at any Hilt Kiosk
Higher $limits for buying and selling
Online advance selling to save time
What are the benefits of being a Hilt Club member?
As a Hilt Club member, you can use our Hilt Kiosks to buy and sell your cryptocurrency instantly! If that isn't awesome enough, Hilt Club members are given higher limits to buy and sell per day, along with access to our advance online selling system so you don't need to wait at the kiosk for your cash to be dispensed. The best is the last item; DISCOUNTED FEES which means you save money that uniformed people don’t get!
Transactions
What digital currency can I buy and sell?
Currently you can buy and sell Bitcoin, Litecoin, Ethereum, and Stablecoins through any Hilt Kiosk.
What does it cost to use a Hilt Kiosk?
There is an additional % fee per transaction built into the price we sell or buy at and is usually UNDER 15%. YES WE ARE A BUSINESS AND WE NEED TO MAKE MONEY. Additionally on every 'buy' transaction where you buy coins from us, there is a flat fee usually around $5 per transaction(but it could be higher depending on the miner fees which change regularly) charged due to miner fees, so definitely buy a lot to save more money!
Why should I use a Hilt Kiosk instead of buying and selling through an exchange?
Using Hilt is a safe and trustworthy way to buy and sell your digital currency in real time. It is our #1 priority to protect your account and transactions so that you never have to worry about a risky exchange again. Also where else can you use cold hard cash to buy and sell cryptocurrency? The answer would be nowhere(at least nowhere you want to be caught dead at..)
Is there a maximum I can buy or sell per day?
As a Hilt Club Member, you can buy or sell up to $25,000 per day/24 hour period as long as you provide your SS#, your valid ID and the Wallet information of where you are buying/sending coin.
A non-member can buy or sell a maximum of $1,799 per day.
Is there a minimum I can buy or sell per day?
Yes, the minimum is $20.
How often do the daily transaction limits reset?
Your limit is based on a 24 hour period so if you if you reach your limit during that time, we will look forward to welcoming you back at our kiosk tomorrow.
How do I verify my transaction has been processed?
You can use a block explorer such as blockchain.info to verify that your digital currency has been processed. Insert your wallet address into the search field and view a complete list of digital currency transactions that have been processed and confirmed.
What do I do if I don’t see my BUY transaction in my wallet?
Once you see the “Transaction Completed” screen, your buy transaction should be processed immediately. If you do not see your transaction in your wallet within a few minutes, check to make sure your network connection is strong and then refresh your wallet.
Terms of Use & Privacy
What are the Hilt terms of use?
By using the Hilt kiosk, you are agreeing to our collection, use, storage, deletion, and disclosure of information relating to you as set forth by our Privacy Policy. Hilt is in KYC compliance and may share personal information for the purpose of complying with applicable US Federal and State laws.
For more information, please view our TOS at https://www.hiltventures.com/terms-of-service
How does Hilt protect my privacy?
We use standard SSL to secure your information and ensure your privacy. Your account is non-custodial -- so your wallet balance does not sit on our servers and is, therefore, not accessible to us. The personal information uploaded by you through the Service will be shared only with authorized persons to whom you specifically grant access.
For more information, please view our Privacy Policy at https://www.hiltventures.com/privacy-policy/
How does Hilt verify my identity?
When using our kiosk, you will need to verify your identity following these steps:
Enter your mobile number.
Upload photo of the front of your state-issued ID(only for Hilt Club member).
Upload photo of the back of your state-issued ID(only for Hilt Club member).
Upload a clear photo of your face.(only for Hilt Club member).
Enter your country and home address.(only for Hilt Club member).
Enter your SS#(only for Hilt Club member).
Agree to the Terms of Use and Submit.
Why am I being asked to verify my identity?
As a regulated Money Service Business(MSB) operating in the United States, we are periodically required to identify users on our platform. This ensures we remain in compliance with KYC/AML laws in the jurisdictions in which we operate including within each and every 50 of these great United States, something that is necessary for us to be able to continue to offer digital currency exchange to our customers.
** We continue to see scammers target digital money movement channels. Of special note, be wary of any communications to send cryptocurrency from government entities or agencies.
You should never send cryptocurrency to:
●Anyone claiming your account is compromised
●Anyone asking you to send money to yourself
●Anyone who claims to be from a government agency
●Any stranger, no matter what reason they give
●A telemarketer trying to sell you something
●Unauthorized, unverified cryptocurrency sites or salespeople
Stay vigilant. If you get a suspicious call, email, or text, don’t disclose any personal information until you verify it’s from a legitimate source. If you have any doubt, contact the company or government agency directly.
Contact Us via phone or email
Email Us support@hiltventures.com
Text or Call: 1 (702) 780-9096
Your input is important to us! Please submit your support request in the provided fields and we will get back to you as soon as we can. We will get back to you within 24 hours.